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FAQs

  • How Much & How Fast?
    Premium Wash Dry Fold 24 Hour Guarantee: $40 minimum so if your order is under 20lbs it will be charged as 20lbs. Our rate is $2.00/lb for laundry and order is weighed upon arrival at our facility.
  • Can include preferences on what to use on my laundry and how to handle it?
    Yes! Please let us know how you like your laundry done. Please type in Care Preferences Notes about detergents, bleach, softeners, dryer sheets and settings instructions for our staff. Products offered: Detergents: Gain Tide Ariel All Free & Clear Softeners: Downy Downy Scented Bleach: Clorox Clorox Colored Dryer Sheets: Bounce Downy Drying Options: Hang Dry Low Medium High
  • What other services do you offer?
    Comforter Down Set: $22 ea *Down, sheets & pillow cases Pillows Twin-Queen: $5 ea Body Pillows: $9 ea Pet bed Large: $19 ea *19-48 INCHES VACUUM, WASH & DRY SEPARATELY Pet bed Small-Med: $12 ea *12-18 INCHES VACUUM, WASH & DRY SEPARATELY Just pick the 24HR Wash Dry Fold & They will be sorted and adjusted at intake. YES YOU CAN mix and match services to reach the $40 min.
  • What is the best way to drop off my laundry?
    You can give us your laundry in any type of bag as long as it is strong enough to hold your laundry. We give out free laundry bags to all our new customers and encourage them to use those bags. If you need additional or replacement bags you can call us once you have a order pickup and we can add additional bags to your order for $10ea.

Disclaimer

Reina Laundromat will exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each laundry bag. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials that may result in tears or the development of small holes in fabric that are not readily apparent prior to processing. In laundering and drying, we cannot guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics. Reina Laundromat’s liability concerning any damaged items shall not exceed $10 per garment regardless of brand or condition. Total loss liability per order shall not exceed $100. Payment for services is non-transferable and non-refundable. Services expire two years from the date of purchase.

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